Your Order Journey
A gentle guide to following your handmade piece from Alma's hands to yours.
- Track your status via the personal link in your confirmation email sent as soon as we begin.
- Typical processing takes about 14 days, as each sweater is hand-knit to your unique request.
- If something feels out of place or you have questions, please reach out directly at alma.nj@outlook.com.
Canada & Neighbors
We ship far and wide across Canada and to our neighbors in the US. Standard shipping usually finds its way to your doorstep within 5–10 business days, wrapped in care. We calculate shipping at cost after your order is placed to keep things transparent and fair.
Bringing Warmth Home
Local Pickup for London Neighbors
If you're based in the London area or nearby, we offer a warm door pickup option at our home-based studio. It’s a convenient, shipping-free way to collect your handmade sweater. Simply choose local pickup when ordering, or reach out to coordinate a time once your piece is ready.
At From Alma With Love, transparency is part of our warmth. Shipping charges are calculated at cost after your order is placed, and this amount will be added to your final payment once confirmed (unless local pickup is arranged).
International Delivery
For our international friends, delivery typically takes 10–21 business days. Shipping times vary depending on local customs and your sweater's unique path. Shipping charges are calculated at cost once your order is placed and included in your final payment.
Handmade Timelines
Because each piece is artisanal, please allow for a gentle processing time. While we strive for timeliness, delays can happen, but the warmth is worth the wait. We calculate shipping at cost after placement, with the final payment reflecting these actual charges.
Returns & Exchanges
At this time, From Alma With Love is a small, home‑based studio. Because each piece is made in very limited quantities, we’re not able to offer returns or exchanges right now. Please choose carefully using our Size Guide and product details, and feel free to contact us before ordering if you have any questions about fit, color, or texture. Thank you for understanding and supporting small, handmade work.
Care & Common Questions
Sustainable Payments
We offer secure and conscious checkout options including major credit cards, PayPal, and mindful installment plans, ensuring your acquisition of artisanal quality is as comforting as our knits.
Care Instructions
To preserve the natural fibers, we recommend gentle hand washing in cool water with eco-friendly wool detergent. Lay flat to dry on a soft towel, away from direct sunlight, and never wring or twist.
Your Privacy
Your privacy is as precious as our silk-wool blends. We use industry-standard encryption and never share your details with third parties, ensuring your personal information remains a safe sanctuary.
Terms of Softness
By choosing From Alma With Love, you join a community that values slow fashion. Each piece is made to order, and our terms reflect the dedicated time and slow intention required for hand-knitting.